Services may be rescheduled by phone call or text message 647-210-0644 or directly through the booking link following these requirements.
We want to give every client the time and attention that you deserve for your service. We understand that sometimes circumstances arise and you need to make adjustments to your plans. If you must cancel or rebook your appointment, we respectfully request at least 24 hours notice.
Cancellations or missed appointments without 24-hour notice will result in a charge of 30% of the service amount.
No-Shows without 24-hour notice will result in a charge of 50% of the service amount.
Please understand that your appointment time was set aside just for you. Appointments made within the salon mean that we’ve reserved space and a stylist, specifically for you. Appointment dates for services help us to make sure that clients don’t miss the opportunity to receive services. So, we want to make sure that everyone is available to fill that appointment time.
If you cancel your appointment without giving at least 24 hours' notice prior to your appointment will result in a charge of 30% of the service amount. Any “no shows” will be charged 50% of the service amount.
Depending on the services booked, in the case of multiple services at a single appointment, a cancellation without 24-hour notice will result in a charge of 50% of the primary service amount and 30% of any additional service amount.
The cancellation fee and any service fee will be charged to your credit card on file.
Our salon booking policy and cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We don’t want to make any clients on the waiting list miss their chance to book an appointment or receive a service. Please understand that we’re committed to offering you the highest possible level of service during your appointments with us.
In order to help facilitate smooth booking and cancellations of appointments made within our salon software, our salon requires a credit card on file when booking your service.
If you need to cancel because of a personal or medical emergency, please contact us as soon as possible, and we can decide how best to proceed.
TEXT US 647-210-0644
UNLIMITED MEMBERSHIP CANCELLATIONS
We understand that sometimes adjustments are necessary and emergencies do happen. If you are on an active UNLIMITED MEMBERSHIP will have the service amount cancellation fee waived one time per 6-month period if they need to cancel appointments made within the salon without giving 24-hour notice. Please understand that clients on our waiting list miss the opportunity to receive services if we can’t give them enough notice to fill that appointment time. If you must cancel your appointment time, then by giving our staff the maximum notice possible prior to your appointment cancellation, you also help clients on our waiting list receive the services they’ve been waiting for.
No Show Cancellation Policy
As per our policies criteria, and no-shows will result in a charge of 50% of the service amount, billed to your credit card. Missed appointments are hard on our staff and leave other guests waiting. Our policies, including our 24 hour cancellation period give us the opportunity to fill missed appointments and offer services to other clients. If you have to cancel within this period, please let us know as soon as possible.
Multiple Services Cancellation Policy
If a booking for multiple services is canceled less than 24 hours in advance, the salon will charge clients 50% of the service amount for the first service and 30% of the additional services. We will also require a credit card on file and a 50% deposit to guarantee any further service appointments.
Right to Refuse Service Cancellation Policy
The safety of our staff and our clients is our top priority. As such, the salon reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever), or rude/ obnoxious behavior. Thank you for your understanding.
OLD PREPAID EFFORTLESS MEMBERSHIPS
ALL OLD PREPAID MEMBERSHIPS EXPIRE IN JUNE
BRIDAL AND MAKE-UP SERVICES
The deposit is non refundable with no exceptions. If the reservation is rescheduled prior of 30 days to the reservation date the deposit will be applied towards the rescheduled appointment. If the appointment is not fulfilled on the rescheduled date the deposit is non refundable.